Policies and Procedures

Thanks so much for your interest in using Great Oak Circle for your design needs.  Please familiarize yourself with the policies and procedures.

 

DESIGN SERVICES:

Every artist has a point of view and design style. Please review my portfolio or chat with past clients before submitting your design work.  If the style you see doesn’t suit you…I’m probably not your designer.  I just want you to be happy:)

 

DESIGN COMMUNICATION:

All design communication is conducted through email to christine{at}greatoakcircle.com, or by phone or skype if I feel it’s necessary.   Once contacting me by email or any social media you should expect to receive an email from me within 48 hours, unless I am away which will be clearly stated on www.greatoakcircle.com.  During your wait or design time, please expect a response within 2 business days, or faster if I am in the midst of your design.   Prompt communication on your end will greatly speed up the design process.

 

PREVIEWS AND REVISIONS:

I want you to love your new design, which is why I work extra hard to ensure good communication about your vision and goals.  Once the initial design is submitted, revisions will be made as described in my shop.  Additional revisions will be submitted at $30/hour.

 

CREDIT AND COPYRIGHT:

All web designs by Great Oak Circle must carry a sidebar button or link to remain the entire time your design or a portion of your design is live online.  In some cases, credit must be given for a font or graphic use, and that link must remain also.  All designs are the original work of Great Oak Circle and may not be duplicated. or sold.  In any logo or print design, the customer will retain all rights to the design and all original files for use.

 

CURRENT CONTENT:

While I have yet to loose anyone’s content, it is HIGHLY recommended that you back up your content before we begin installing your new design.  Great Oak Circle is not responsible for any content that is lost.

 

PRICING:

I strive to create designs that are unique and custom for a reasonable price.  I do offer payment options, but please don’t ask me to discount my work, it makes us all feel cheap.  Design is expensive because it takes A LOT of time and effort.  Included in a design fee are loads of emails, phone calls and training time.  Prices on my site are subject to change without notice.  Paypal quotes are good for 30 days.  Price is locked in once you have paid 1/2 down of a design invoice.

 

PAYMENT:

Payment for design services is accepted through paypal.  You don’t need a paypal account to use this service.  Once you receive a confirmation email from me with an expected wait time, I will invoice you for 1/2 of the final design fee.  This payment must be made before design begins.  Payment in full will be due upon completion of work and BEFORE the final design is installed or final files are sent.  If the design process is stopped by either the client or Great Oak Circle, a portion of the fee may be returned, depending on the amount of work completed.

 

POST-INSTALL SUPPORT:

Once your design is installed Great Oak Circle will provide 1 hour of support and work on your new site. This offer is good for 30 days from install date. Once 30 days have passed, any design updates or fixes will be charged an hourly rate $30/hour.  Blogger and WordPress are wonderful platforms, but they do allow for you or your employees to edit practically everything, including the code.  Any fixing of these accidental mess-ups will be charged at the hourly rate. If you have questions, please don’t hesitate to email me before updating or changing things.

 

YOU SHOULD KNOW:

Currently, GOC design work is completed by one person…me, and I’m a mom. While I try to meet every deadline and work quickly and efficiently, a sick child or childcare situation could interrupt this and set me back pretty quickly. Thanks for your understanding.

 

These terms are subject to change without notice.